Welcome to Flowers Sidcup. When you place an online order with us for flower delivery in Sidcup and the surrounding areas, these Terms & Conditions apply. Please read them carefully before using our website or placing your order. By using our services, you agree to comply with and be bound by the following Terms & Conditions, which govern all purchases and use of our online flower delivery services in Sidcup and nearby locations.
All online flower orders placed through the Flowers Sidcup website are subject to availability and our acceptance. To place an order for flower delivery to Sidcup or nearby areas, please follow the instructions on our website. Our process typically involves:
If a requested product is unavailable, you will be contacted by a member of our team to suggest suitable alternatives or to arrange a refund.
We provide online flower delivery throughout Sidcup and surrounding regions. Our delivery options, available dates, and any applicable delivery charges will be displayed at checkout. Deliveries are made during local business hours, and while we strive to deliver on your chosen date, deliveries may at times be affected by factors outside our control, such as adverse weather conditions or high demand during peak periods.
It is your responsibility to ensure the recipient's address and contact details are accurate and complete. Inaccurate or incomplete delivery details may result in delays, additional charges, or non-delivery. If the recipient is not available at the delivery address, we will follow the instructions provided at checkout (such as leaving with a neighbour or in a safe place) where possible. If redelivery is required, an additional fee may apply.
All prices listed on our website are in British Pounds Sterling (£) and include VAT unless otherwise stated. Payment for online orders must be made in full at the time of placing your order, using our secure payment gateway. We accept major credit cards, debit cards, and other payment methods as specified at checkout. Orders will not be processed or dispatched until payment is successfully completed and verified.
In the event that your payment is not authorised, we reserve the right to refuse acceptance and processing of your order. We take your payment security seriously and use reputable, secure payment processors to protect your details.
If you wish to cancel or modify an order after placing it on our website, please get in touch with us as soon as possible. Orders for flower delivery in Sidcup and surrounding areas may only be cancelled or changed if the flowers have not yet been prepared or dispatched. Same-day orders or those due for imminent delivery typically cannot be changed or cancelled.
Should you request a cancellation before order processing and preparation begins, a full refund will be issued within 7 business days. If the cancellation request is made after preparation or dispatch, the order cannot be cancelled and no refund will be issued. Where refunds apply, they will be processed to your original payment method.
On rare occasions, certain flowers or products may be unavailable due to seasonal supply, demand, or unforeseen circumstances. In such cases, Flowers Sidcup reserves the right to substitute items of equal or greater value while maintaining the overall appearance, quality, and theme of your chosen arrangement. We will endeavour to inform you of such changes where possible, especially where key flower types are to be substituted, but reserve the right to make reasonable substitutions without notice to ensure timely delivery.
All floral images on the Flowers Sidcup website are intended to provide an accurate representation of our arrangements; however, every bouquet is designed by hand and naturally unique. The size, colour, or specific flowers in each arrangement may vary slightly depending on seasonal availability and local stock. Vase, container, or accessory styles may differ from those illustrated, but any substitutions will be of equivalent value and quality.
Flowers Sidcup is committed to providing fresh, high-quality flowers and excellent customer service. If you are dissatisfied with the quality of your flowers or the delivery service received, please contact us within 48 hours of delivery, providing your order details and clear photographs where possible. We will assess complaints on a case-by-case basis and, where appropriate, offer a replacement, alternative arrangement, or partial/full refund at our discretion. Claims relating to quality or delivery will not be considered after this 48-hour period unless otherwise agreed.
Flowers Sidcup’s liability to customers in Sidcup and the surrounding areas is strictly limited to the purchase price of the flowers ordered through our online platform. To the maximum extent permitted by law, we will not be liable for any indirect, consequential, or incidental damages or losses, including but not limited to loss of enjoyment, emotional distress, or loss of opportunity, however arising.
We accept no liability for failed deliveries resulting from incorrect or incomplete delivery information provided by customers, or from circumstances beyond our reasonable control. In such events, no refunds or redelivery will be offered unless agreed at our discretion.
When placing an order with Flowers Sidcup, you agree:
Your privacy is important to us. Flowers Sidcup processes your personal information in accordance with applicable UK privacy laws and our website privacy policy (available on request). By ordering with us, you consent to the collection and use of your personal data necessary for fulfilling your order, processing payment, and providing customer support. We do not sell or pass your personal details to third parties, except as required to complete your delivery.
All content on the Flowers Sidcup website, including images, text, and branding, is the intellectual property of Flowers Sidcup or its licensors. You may not download, copy, or use any material for commercial purposes without our prior written consent.
Flowers Sidcup reserves the right to amend these Terms & Conditions at any time. Any changes will be effective from the time of publication on our website and will not affect existing orders already placed and confirmed. Please review these Terms & Conditions regularly to ensure your continued compliance and awareness of any changes.
These Terms & Conditions, as well as all transactions conducted through the Flowers Sidcup website, are governed by the laws of England and Wales. Any disputes or claims arising from or in connection with these Terms—including those relating to the use of our website, online orders, or delivery services—shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all online customers of Flowers Sidcup, including those purchasing flower delivery for recipients in Sidcup and all surrounding areas. If any provision or part of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable.
By completing a purchase with Flowers Sidcup, you acknowledge and agree to abide by these Terms & Conditions in full.
For any questions, concerns, or clarification regarding these Terms & Conditions or your online flower delivery order in Sidcup, please reach out to our customer service team using the details provided on our website. We will respond to enquiries as promptly as possible during regular business hours.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 20 Main Rd, Sidcup, DA14 6ND.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sidcup, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sidcup.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
