At Flowers Sidcup, we are dedicated to delivering only the freshest blooms direct to your door. As a trusted local Sidcup florist, our team hand-selects every stem for quality and longevity. We proudly support households and businesses across Sidcup and the surrounding areas, ensuring every bouquet leaves our shop looking vibrant and fragrant. Our fresh flowers guarantee means that every floral arrangement is delivered in optimal condition and is crafted to bring lasting joy.
We take great care in packaging your orders securely for transit. However, should your bouquet or arrangement arrive damaged, wilted, or unsatisfactory in any way, we ask that you notify us as soon as possible after delivery. Please provide a clear description of the issue and, if possible, photographic evidence of the damage. Prompt reporting allows us to investigate and resolve problems swiftly, upholding our commitment to exceptional customer care in Sidcup.
Our arrangements are designed to remain fresh for at least five days from delivery, provided they are cared for according to our care instructions. Should your flowers not meet this expected freshness window, or deteriorate prematurely, please contact us within 48 hours of receipt. We want all our customers to enjoy the full beauty and longevity of their floral gift – our team will always listen to your concerns and assess any deterioration against our standards of quality.
If your order is damaged on arrival or does not meet our freshness guarantee, Flowers Sidcup offers flexible solutions. Depending on the specific circumstances, we are pleased to provide you with the choice of a full or partial refund, or a replacement bouquet delivered at your earliest convenience. Our priority is your satisfaction, so we will discuss the available options and arrange a resolution that best meets your needs. Any refund will be processed promptly back to your original payment method once an outcome is agreed.
Your feedback is essential for us to maintain high standards. Should you have any complaints regarding our flowers, service, or delivery, please let us know as soon as possible. To help us resolve your issue effectively, include your order details and a brief summary of your experience. Our customer service team will acknowledge your complaint promptly, investigate thoroughly, and keep you updated throughout the resolution process. We aim to resolve all complaints within 2–3 working days wherever possible, always with honesty, transparency, and care.
As a local florist proudly serving Sidcup, your satisfaction means everything to us. Whether you’re sending flowers to a loved one or decorating your business, Flowers Sidcup stands by our fresh flowers guarantee and personalized service. Thank you for choosing us to deliver your special moments – we are always here to help, ensuring every experience is as delightful as our flowers.
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